We Ship from Portland Oregon USA
We provide a tracking number on all our shipments. In-stock items will ship within 1-2 business days (Monday-Friday excepting Holidays) from receipt of order. Delivery times on standard shipping within the USA are generally 2-7 business days. Priority shipping within the USA is generally 2-3 business days. International shipping can range from 1-4 weeks based on type of service as well as the destination.
We will be notify you in case there are any out of stock items on your order. We apologize for this inconvenience and will offer you a new delivery date, an exchange or full refund based on your preference. We don not charge a handling fee.
We accept returns from USA orders with non customized merchandise. Details and requirements below.
We want you to be 100% satisfied with the products you have received and we will be happy to refund or exchange your purchase within 30 days of order receipt. Please email firstname.lastname@example.org with the product and quantity and we will email you a return authorization number and shipping instructions. Please make sure to include your RA(return authorization) number on your package, that will allow us to process your refund or exchange faster. Please note that all products need to be in original packaging and in sellable condition.
Exchanges and refunds on merchandise only, shipping charges are not refundable.
All sales of customized merchandise and all sales to countries and territories outside the USA are final.
We accept secure payments by PayPal, Amazon Pay, Apple Pay and accept all credit cards.
Yes you can. Troikaus.com offers Shop Pay a solution trusted by millions of shoppers which allows you to pay in installments. (Please note Shop Pay is a third party and will have to approve your payment)
We may contact you if there is a question regarding your order. We will use the email address and/or telephone number you provide us with when placing your order. We do not share your data with any 3rd parties unless it is necessary to fulfill your order such as USPS and FedEx.
Any questions at all please email us at email@example.com or call us to speak to a live US based representative at 503-278-5378 (Mon-Fri 9 am - 5 pm PST)