Shipping Information

Frequently asked shipping questions:

Please Note:

Due to COVID-19 and higher parcel volumes carriers may experience longer delivery times. When in doubt check the carrier website for delays that may affect your area. (UPS, FedEx, USPS, etc.)

Where do you Ship From?

We Ship from Portland Oregon USA

What will it cost me? Delivery Cost

We ship our orders best way via Fedex or USPS for a flat rate of $4.95 for standard ground shipping in the USA.
Standard Shipping on orders over $25 in the US is free.
For expedited shipping and shipping outside of the USA you can review the actual shipping rates during the checkout process. 

 

When will I get it? Delivery Time & Tracking

We provide a tracking number on all our shipments. In-stock items will ship within 1-2 business days (Monday-Friday excepting Holidays) from receipt of order. Delivery times on standard shipping within the USA are generally 2-7 business days. Priority shipping within the USA is generally 2-3 business days. International shipping can range from 1-4 weeks based on type of service as well as the destination.

What happens when an item is out of  stock?

We will be notify you in case there are any out of stock items on your order. We apologize for this inconvenience and will offer you a new delivery date, an exchange or full refund based on your preference. We don not charge a handling fee.

What types of payment do you accept?

We accept secure payments by PayPal, Amazon Pay, Apple Pay and accept all credit cards.

Can I pay in Installments?

Yes you can. Troikaus.com offers Shop Pay a solution trusted by millions of shoppers which allows you to pay in installments. (Please note Shop Pay is a third party and will have to approve your payment)

Will you contact me?

We may contact you if there is a question regarding your order. We will use the email address and/or telephone number you provide us with when placing your order. We do not share your data with any 3rd parties unless it is necessary to fulfill your order such as USPS and FedEx.

Can I speak with someone?

Any questions at all please email us at info@brandnode.com or call us to speak to a live US based representative at 503-278-5378 (Mon-Fri 9 am - 5 pm PST) 

You can find our full terms and Conditions here.